Privacy Policy

Introduction

eLead Solution (“eLead Solution,” “we,” “us,” or “our”) is the business-growth division of myPractice Care, headquartered at 7700 Irvine Center Dr #800, Irvine, CA 92618, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (eleadsolution.com), submit a form, request a growth audit, or otherwise interact with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in a few different ways, depending on how you interact with us:

Information you provide directly

• —Contact details such as your name, business name, email address, and phone number when you submit a contact form, request a growth audit, or call our office.
• —Business information such as your industry, website URL, and marketing goals when discussed during a consultation.
• —Billing information if you become a client, processed securely through our payment providers.
• —Any other information you choose to share with us through email, phone, or our forms.

Information collected automatically

• —Device and usage data, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• —Approximate location derived from your IP address.
• —Cookies and similar tracking technologies, described in more detail below.

Information from client accounts

If you become a client, we may also collect call recordings, form submissions, advertising performance data, and website analytics for the purpose of delivering and reporting on our marketing services — this data belongs to your business and is used solely to manage and report on your account.

2. How We Use Your Information

We use the information we collect to:

• —Respond to inquiries and provide the free growth audit or consultation you requested.
• —Deliver, manage, and report on marketing services for our clients.
• —Improve our website, services, and the overall experience of working with us.
• —Send relevant communications, including updates about your account or marketing performance, if you’re a client.
• —Detect, prevent, and address technical issues, fraud, or misuse of our website.
• —Comply with legal obligations and enforce our agreements.

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to understand how visitors use our site, remember preferences, and measure the effectiveness of our marketing — the same kinds of tools we help our clients implement. This may include:

• —Essential cookies that allow the website to function properly.
• —Analytics cookies (such as Google Analytics) that help us understand site traffic and behavior.
• —Advertising cookies (such as Google Ads and Meta Pixel) that help us measure and improve our own advertising campaigns.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.

4. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• —With service providers who help us operate our website, host our infrastructure, process payments, or support client campaigns (such as ad platforms and CRM/automation tools), under confidentiality obligations.
• —With myPractice Care, our parent company, for shared administrative and operational purposes only.
• —If required by law, regulation, legal process, or governmental request.
• —To protect the rights, property, or safety of eLead Solution, our clients, or others.
• —In connection with a merger, acquisition, or sale of assets, with notice provided where required.

5. Advertising & Analytics Partners

We use third-party analytics and advertising platforms — including Google Analytics, Google Ads, and Meta (Facebook/Instagram) advertising tools — both to operate our own marketing and, for clients, to manage and report on the campaigns we run on their behalf. These providers may collect information through cookies and similar technologies in accordance with their own privacy policies. Where we manage advertising for a client, any data collected through that client’s campaigns is used solely to deliver and report on their marketing services.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements. Client campaign data is retained for the duration of the engagement and a reasonable period afterward for reporting and legal purposes, unless a shorter period is requested and agreed upon.

7. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• —Request access to the personal information we hold about you.
• —Request correction of inaccurate or incomplete information.
• —Request deletion of your personal information, subject to certain legal exceptions.
• —Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• —California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request its deletion.

To exercise any of these rights, contact us using the details at the bottom of this page.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

• —Email: info@eleadsolution.com
• —Phone: (844) 918-4238
• —Mail: eLead Solution, 7700 Irvine Center Dr #800, Irvine, CA 92618, United States