Terms of Service

Introduction

These Terms of Service (“Terms”) govern your access to and use of the eLead Solution website (eleadsolution.com) and any services provided by eLead Solution, a division of myPractice Care (“eLead Solution,” “we,” “us,” or “our”), located at 7700 Irvine Center Dr #800, Irvine, CA 92618, United States. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By visiting our website, submitting a form, requesting a growth audit, or entering into a services agreement with us, you confirm that you have the authority to bind the business you represent to these Terms, and that you accept them on behalf of that business.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Prohibited behavior includes attempting to gain unauthorized access to our systems, transmitting harmful code, scraping content without permission, or using our website to send unsolicited communications.

3. Our Services

eLead Solution provides marketing and growth services, which may include website design and development, SEO, paid advertising management, lead generation and CRM automation, analytics and reporting, reputation management, branding and creative work, and our combined 360° Growth Program. The specific scope, deliverables, timeline, and fees for any engagement will be outlined in a separate proposal, order form, or services agreement, which forms part of these Terms once signed or otherwise accepted by both parties.

4. Engagements, Payment & Cancellation

Unless otherwise agreed in writing, our engagements are billed monthly and do not require a long-term contract. Specific terms, including any setup fees, monthly fees, and payment due dates, will be detailed in your services agreement. Late payments may result in a pause or suspension of services. Either party may cancel an ongoing engagement with 30 days’ written notice unless a different notice period is specified in your services agreement; fees for work already performed or committed (such as pre-paid advertising spend) are non-refundable.

5. Advertising Spend & Third-Party Platforms

Where we manage paid advertising on your behalf, advertising spend is passed through to the relevant platform (such as Google Ads or Meta) separately from our management fee, unless otherwise agreed. We are not responsible for the policies, availability, pricing changes, or performance of third-party advertising, search, review, or CRM platforms we may use or recommend in delivering our services, as these are outside of our direct control.

6. Intellectual Property

Unless otherwise specified in your services agreement, upon full payment, you will own the final deliverables created specifically for your business, such as your website design, logo, and branding materials. eLead Solution retains ownership of its own pre-existing tools, processes, templates, and general methodologies used to deliver services, and may reuse general knowledge and non-confidential techniques gained during an engagement in work for other clients.

7. Client Content & Materials

If you provide us with content, images, logos, testimonials, or other materials to use in your marketing, you represent that you have the necessary rights to that content and grant us permission to use it for the purposes of delivering your services. You are responsible for ensuring any content you provide does not infringe on the rights of third parties.

8. No Guarantee of Results

While we are committed to delivering strategic, data-driven marketing services, we cannot guarantee specific outcomes such as a particular search ranking, lead volume, cost per lead, review count, or revenue figure, as these depend on factors outside our control, including market conditions, competition, and third-party platform algorithms. Case studies, testimonials, and statistics referenced on our website reflect individual client results and are not a guarantee of similar outcomes for your business.

9. Limitation of Liability

To the fullest extent permitted by law, eLead Solution and its officers, employees, and affiliates (including myPractice Care) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of our website or services. Our total liability for any claim arising from our services will not exceed the total fees paid by you to eLead Solution in the three months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless eLead Solution and its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of our website or services, or content you provide to us that infringes the rights of a third party.

11. Termination

We may suspend or terminate your access to our website or services if we reasonably believe you have violated these Terms. Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, and indemnification — will continue to apply after termination.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these Terms or our services will be resolved in the state or federal courts located in Orange County, California, and you consent to the exclusive jurisdiction of those courts.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or for legal and operational reasons. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please reach out:

• —Email: info@eleadsolution.com
• —Phone: (844) 918-4238
• —Mail: eLead Solution, 7700 Irvine Center Dr #800, Irvine, CA 92618, United States